So, I'm not one to beat up on companies when they make a mistake unless its a really bad one and its not getting the attention it deserves. Well, what's happening here is quite bad and doesn't seem to be getting fixed. So, I'm asking for the great intarwebs help for John.

 Here's the story: John's purchased a very nice product, an EVGA 680i motherboard and soon enough EVGA offered an upgrade to their 780's. It was a great deal so John jumped on it and orders the trade in. He waited 2 months before he saw the replacement board from EVGA. And, this is after he emailed and called numerous times to even get it at all.

  After two months he finally gets the motherboard in a shiny new box. Well, the bad news is that it seems one of the cooling components was improperly installed from the factory and the board wasn't working. So, he contacted the factory for a RMA to send it back to them for repairs. Two weeks later he gets his replacement board.

But, it gets worse. The new board that John was sent completely didn't work. It never powered on. So, it's back to EVGA again to get them to fix it. When he got the board it was missing quite a few accessories that he'd sent in at their request. So, he sends them a complete package and gets back an OEM setup missing quite a few accessories he paid for. AFAIK, that's called stealing. He's his post on it: 

RMA replacement arrived today. I shipped them a complete retail 780i.
I can not believe what they sent me. Looks like a OEM board. No retail box, no cables, NB fan, no driver CD nothing but a board in a plastic package and a plain box.
To make matters worse diodes bent and screw on bottom busted. See the pics. Poor quality pics but you can see what I am talking about. I am really glad I opened the box. I would be ashamed to sell this to anyone. I have a good name and want to keep it. To bad EVGA does not see the value in having a good name. 

By this point he's been waiting since early January 2008 for his motherboard, we're talking more than 4 months here, close to 5! So far he's paid cash for his 780i upgrade, received 2 DOA motherboard, had the accessories stolen from him and been sent a defective board with physical damage. And, John, being the nice guy he is sends this email to EVGA:

 sent this last night to Joe Darwin, Marketing Director EVGA
I'll keep you posted

Sorry to say I am really unhappy. I really want to use your products but this to much.

I sent a complete retail 780i for RMA. I received what looks like oem Mobo in a plastic box inside a shipping box. No cables, no CD, No NB fan, NOTHING BUT A MOBO.
Just tried to register it, says it is already reg to someone else.
Diodes on side near PCIE slots pushed down(bent).
Spring sticking out of the bottom, some say that is for ESA, some have it some don't. This mobo has a sticker w/ Production # 01. Is this a change found on some 03 mobo's

I have bought many of your products but I really do not want your 780i mobo. Can you arrange to give me credit for the full price,. I will buy one of your video cards with the credit.

 I think all things considered, he's being pretty nice about all this. I'd be livid that EVGA is treating their customers this way. Certainly this is the type of corporate greed and complete indifference to their customers that ruins companies. You have to wonder if EVGA is completely unconcerned with their reputation. Certainly, it's not that they don't know whats happening since its being posted here , there and everywhere . 

 Folks, if you think this is wrong, would you mind letting EVGA know how you feel?  Now, I've spoken to Joe on the phone and he's agreed to look into this for John. He said "I deal with customers all day here, and fix their problems. If there's one that slipped through the cracks I'm committed to fixing that." One thing that Joe pointed out was the in the RMA emails the users are instructed not to send in their accessories which is a pretty common practice in the industry. So, it maybe that John missed that point in the email and sent them in accidently. However, that still doesn't explain why EVGA sent a defective board 3 times now. Joe agreed however that he'd be willing to replace John's OEM board with a board that has all the accessories in it.

Ok, Joe, here's your chance to prove that EVGA is still the reputable company we've all grown to know and love. Except when they send defective products again and again. 

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